ITIL

itil最经典的BSM_IT运维服务规范(模板).docx - 213.41KBtest lib.zip - 1.21MBSession5.pdf - 1.48MBit运维项目方案.doc - 868.50KBITIL资料(好资料).ppt - 2.50MBITIL介绍PPT(全225页).pptx - 586.67KBITIL_V3_交大培训资料_381页.pdf - 17.59MBITIL_V3_Foundation_培训用资料.pdf - 6.50MB......

发布申请单.doc - 55.50KBITIL中级PPO资料ITIL初级课件0.1-中文ITIL书0.1-ITIL英文原版书0.0-PMP项目管理模板7-流程服务评估-雷达图.xlsx - 28.25KB6.3-需求管理-XX需求规格说明书模板.doc - 99.00KB6.2-需求管理-服务器处理能力计算.doc - 64.50KB......

ITIL 2011 – Service Transition.doc - 3.71MBITIL 2011 – Service Strategy.doc - 7.68MBITIL 2011 – Service Operation.doc - 4.03MBITIL 2011 – Service Design.doc - 5.56MBITIL 2011 – Continual Service Improvement.pdf - 3.40MB

服务转换.pdf - 37.87MB服务战略.pdf - 38.58MB服务运营.pdf - 35.77MB服务设计.pdf - 46.83MB持续服务改进.pdf - 31.08MBMaterial.zip - 9.02MB